Q1: About Us?
A1: We operate our own hair manufacturing facility, staffed with highly skilled professionals and equipped with advanced technology. Our products are crafted from 100% unprocessed, pure virgin human hair. Since the inception of our business, we have been committed to delivering healthy, safe, and durable hair products, accompanied by exceptional customer service.
Q2: Is the Hair 100% Human Hair?
A2: Yes, our hair is made from 100% unprocessed virgin human hair. We guarantee that no synthetic or animal hair is used in our weaves. Our products are entirely human hair, ensuring the highest quality. Should you have any doubts, we invite you to conduct a burn test for confirmation.
Q3: Will the Average Cap Fit My Head?
A3: Most of our lace front wigs are designed with an average cap size and feature highly elastic adjustable straps. Over 98% of our customers report a secure and comfortable fit. The adjustable straps ensure that the wig remains stable, even during physical activities. If you're unsure whether the cap will fit, feel free to contact us at help@tianahair.com for assistance.
Q4: How Long Will It Take for My Hair to Arrive?
A4: We aim to ship all orders within 48 hours (excluding weekends and holidays) if the hair is in stock. Delivery typically takes 5-8 business days for the US,4-6 business days for Britain, France, Germanyand, and 6-10 days for other countries. You will receive a tracking number via email once your order has been dispatched.
Q5: Can I Restyle or Dye the Hair?
A5: Yes, you can restyle or dye the hair. However, frequent styling or coloring may lead to dryness. We recommend you finalize the style or color choice before altering the hair to ensure it maintains its health and longevity.
Q6: How Can I Confirm the Wig Density?
A6: Wig density is directly correlated with the weight of the hair. Different densities will have different weights. If, upon receiving your wig, you feel that the density does not match your expectations or order, please weigh the wig and send us a photo for confirmation.
Q7: How Do I Maintain the Wig’s Shape?
A7: To maintain the shape of your wig, we recommend removing it when not in use and placing it on a wig stand. This helps preserve its form and prevents hair from being tugged or pulled out. Storing the wig properly will prolong its lifespan and ensure it retains its shape.
Q8: How Long Will the Hair Last? How Can I Care for It?
A8: With proper care, the hair can last for at least a year. Here are some maintenance guidelines to ensure longevity:
1.Gently detangle the hair before washing. Avoid rubbing or twisting the hair.
2.Wash the hair in warm water using a mild hair conditioner.
3.After washing, blot excess water with a towel and allow the hair to air dry naturally.
4.For detangling, use a wide-tooth comb for straight, body wave, or loose wave hair; for deep wave, water wave, or kinky curly hair, use your fingers or a wide-tooth comb to avoid breakage.