If you are unable to place an order, try using a different payment method. If the issue persists, contact customer service with any error messages for assistance.

Payment failure could be due to the following reasons:

- Incorrect CVV Security Code

- Insufficient funds on the card

- Exceeding credit card limits

We apologize, but we currently do not offer installment payment options.

Enter the discount code or gift card number on the checkout page and then click "Apply".

Ensure your payment was successful and the contact email is correct. Check your spam folder or contact customer service with transaction details.

Customs duties are determined by your country's policies. Buyers are responsible for these charges.

Orders may be canceled for the following reasons:

- The item became unavailable after you placed your order.

- There was difficulty processing your payment information.

- We were unable to ship to the address provided.

If you have any questions or would like to place a new order, please contact us.

We currently offer $59+ Worldwide Shipping purchase. Take advantage of this offer and place your order now!

In-stock items are typically shipped within 2 Wkdays. For custom-made products, shipping times can vary depending on the style and season, generally ranging from 1 week to 3 weeks. For more information on specific products, please contact our customer service. For detailed shipping policies, please refer to our Shipping Policy.

We use UPS, DHL, FedEx, or USPS for final delivery. Additionally, we do not support specifying a carrier at this time.

We do not ship to PO Box, APO, or FPO addresses. Please provide a physical address.

We are sorry for this inconvenience. There may be delays in actual logistics. You can check the specific delivery information on the official website with the tracking number or contact our customer service team as soon as possible.

If you wish to cancel your order, please contact customer service as soon as possible. Orders cannot be canceled once they have been shipped.

Yes, contact customer care within 30 days of delivery. The wig must be in its original condition. Check our Return Policy for more details.

Retain the packaging and contact customer service immediately with details of the damage and the tracking number.

Yes, all TianaHair Wigs are made from 100% human hair. To verify, take a small strand and burn it. Human hair smells like burnt protein and turns to ashes when rubbed. Additionally, running your fingers through a strand should feel smooth from root to tip and slightly rougher in the opposite direction.

TianaHair standard size is Medium, with a circumference of 22.5 inches. Styles with adjustable straps have an adjustment range of approximately 2-3 cm for a smaller fit. Currently, we do not offer custom cap sizes.

Our wigs are designed to be worn without glue. The caps are secure enough on their own to stay in place. However, if you prefer extra hold, you can use glue to further secure your wig, but it's usually not necessary.

We currently do not offer customization options for designs or dyeing based on provided images.

Perhaps you can contact our customer service team to inquire about customization options. They’ll be happy to assist you with your request!

Our wigs are packaged and shipped directly after styling, so the product you receive may have slight differences from the pictures. Additionally, small curls may become slightly frizzy during long-distance shipping. You can easily fix this by giving it a simple touch-up or hair care upon receiving the product.

To achieve a more natural look, a small amount of setting product is used on wigs with loose textures, like body wave or loose wave. Therefore, the curl will inevitably loosen after several uses or washing. You can use a curling iron to restyle it and use styling mousse to maintain the style after restyling.

You can dye wigs in natural black, but re-dyeing pre-colored wigs is not recommended as it can damage the hair. Consult a professional hairstylist for the best results.

For wigs with looser curls, wash them at least twice a week. Tighter curls should be washed once a week or as needed. Here’s a basic care routine:

- Saturate the wig with warm water.

- Apply hair conditioner and detangle gently with your fingers or a wide-tooth brush. Let it sit for 15 minutes, then rinse with warm water.

- Wash with sulfate-free shampoo in a downward motion.

- Squeeze out excess water and dry it with a microfiber towel.

- Let the wig air dry in a well-ventilated area or use a hairdryer on a low setting

After washing, gently towel dry and use rollers to wrap the hair in its original pattern. For smaller curls, use curl-defining products like mousse or hairspray.

Yes, our wigs are made from 100% human hair and can be restyled using hairdryers, straighteners, or curling irons. Apply leave-in conditioner or hair serum after styling to prevent dryness.

Place the wig on a wig stand or mannequin head when not in use. Store in a cool, dry place to maintain its shape and quality.

Achieve your look in just three steps:

- Prepare and secure your natural hair, then place the wig on your head.

- Secure the wig using the combs, adjustable straps, or elastic bands inside the wig.

- If you have purchased a lace wig, trim the lace along the hairline and use glue as needed.

Yes, you can treat the wig just like your own hair. Even while wearing it, you can use a flat iron or curling tongs. However, avoid using hot tools too often as this can cause the hair to dry out and shorten its lifespan.

Curls may appear slightly frizzy after shipping. Simple touch-ups can restore style.

Some shedding is normal due to leftover cut hair from the trimming process. Gently combing with a wide-tooth comb will reduce shedding.

Short hair is left during the hand-sewing process to ensure the hair does not fall out. Use mousse or a hot comb to lay down the short hair.

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